TOPIC: Video Monitor Locks Up

(from Samuel)
Hey Willie,
I just put a new video card in my computer and I am in trouble. The mouse is freezing on my screen and I have to reboot my computer to get out of it. And, the same problem happens again and again. What did I screw up?

Willie Says:

First
If you can do this before the screen freezes (or in Safe Mode with Networking) go to your mouse manufacturer's website and download the latest drivers for your mouse. What is likely happening here is that your mouse and your new video card are not communicating with each other. They are probably trying to access to same address of memory and corrupting the memory in the process.

Second
Your video card drivers may need to be updated. That card was likely to have been sitting on a shelf for a year and drivers are updated quite often. Go to the video card manufacturer's website to download the latest drivers for your video card.

Third
If you are using a wireless mouse, have you thought about changing the battery in it?

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Disclaimer:
(lawyers make us do this stuff)
Although we will try to diagnose the problems you may be having with your PC through this column, there is no guarantee that this advice will fix the problems you are experiencing with your machine. Only a true, one-on-one diagnosis is an accurate way to pinpoint the issues a computer may be having. This advice is directed at the most common and easiest "fix" issues that are found in most home or office PC's and can usually be repaired or resolved (with some direction) by the PC user and not a IT professional. 360custom.com, its owners, staff or associates is not responsible for any damage including (but not limited to) loss of data, hardware or software damage) that may result from attemps at following the instructions in this column.